Shipping Policy

Shipping – Essentiq Atelier

At Essentiq Atelier, we do our best to ensure your order arrives safely and as quickly as possible. Below you will find all the details about our shipping process.

This shipping policy applies to orders within the Netherlands.

1. Processing Time

All orders are processed within 4-8 business days (excluding weekends and holidays) after we receive your payment.

Due to busy periods around new collections and holidays, processing and shipping may sometimes take a little longer. We apologize for the long wait and any potential delay.

Once your order has been shipped, you will receive a shipping confirmation email with a track & trace code.

2. Shipping Costs & Delivery Times

Shipping costs are automatically calculated and displayed during checkout, depending on your location and the size/weight of your order.

Estimated delivery times:

Netherlands: 4-8 business days
Belgium: 4-8 business days

These are estimated delivery times. Delays may occur due to carrier congestion, holidays, or unforeseen circumstances.

3. Shipping Partners

We ship our orders via reliable carriers such as PostNL, DHL or BPost, depending on the destination.

4. Track Your Order

Once your order has been shipped, you will receive a track & trace number by email. This allows you to follow the shipping progress of your package.

5. Delayed or Lost Packages

Has your order not arrived within the expected timeframe? Please contact us at
info@essentiq-atelier.com

While we are not responsible for delays caused by the carrier, we always do our best to find a solution together with the carrier.

6. Incorrect Address

Please check your shipping details carefully before placing your order.
Essentiq Atelier is not responsible for packages that are lost or returned due to an incorrect or incomplete address provided by the customer.